At Mcton Pharma Inc., we are committed to providing high-quality pharmaceutical products and excellent service. To ensure safety and compliance with industry regulations, please review our Refund & Return Policy below.

1. Eligibility for Returns

Due to strict pharmaceutical handling and storage regulations, most products are not eligible for return once they have been delivered and accepted. Returns may only be considered under the following conditions:

• The item received is incorrect

• The product is damaged upon delivery

• The product has an expired date at the time of receipt

All return requests must be supported with clear photos and proof of purchase.

2. Non-Returnable Items

For safety and regulatory compliance, we cannot accept returns for:

• Opened, used, or tampered products

• Products stored improperly after delivery

• Temperature-sensitive products

• Items purchased under promotional or clearance pricing

3. Reporting a Return or Refund Issue

Customers must report any issues within 48 hours upon receiving the item:

• Provide your order number

• Attach photos or videos of the item received

• Describe the issue clearly

Requests submitted after 48 hours may no longer be eligible for review.

4. Refund Process

If your refund request is approved, the refund will be issued through your original method of payment. Processing time may vary depending on your bank, but typically reflects within 5–10 business days.

5. Replacement Policy

If applicable, we may offer a replacement instead of a refund. Replacement approval will depend on product availability and the nature of the issue.

6. Order Cancellation

Orders may only be canceled before dispatch. Once an order has been shipped or prepared for release, it can no longer be canceled due to handling protocols.

7. Shipping Costs

Return shipping costs (if applicable) will be shouldered by Mcton Pharma Inc. only for qualified issues (damaged, incorrect, or expired products). Otherwise, the customer will cover the shipping fee.

8. Contact Us

For concerns regarding returns, refunds, or product issues, please contact our customer support team through our official communication channels.