Frequently Asked Questions
How do I place an order?
How to Order
Add to Cart – Select your product and click Add to Cart.
Proceed to Checkout – Review your items and fill out the order form.
Make Payment – Pay via GCash or Bank Transfer and save your proof of payment.
Confirmation – You will receive an email from our Pharmacist where you can send your proof of payment for confirmation.
Send Requirements – Send your proof of payment and prescription (if required) to mctonpharma@gmail.com or to our pharmacist’s email who contacted you.
Delivery – Our pharmacist will contact you through email to verify your documents and process your order for shipping.
What payment methods do you accept?
We currently accept GCash and Bank Transfer. A screenshot of the payment is required for verification.
Do I need a prescription for all products?
Not all products require a prescription. Items that do will be clearly marked, and you’ll be asked to email a photo of your valid prescription before your order is processed.
How will I know if my order is confirmed?
You will receive a confirmation email from our pharmacist once your proof of payment and prescription (if required) are verified.
How long does delivery take?
Delivery times vary depending on your location, but most orders are processed and shipped within 1–2 business days after verification.
Can I cancel or change my order?
You may cancel or modify your order before verification and payment. Once processed, changes may no longer be possible.
Are your products safe to take with other medications?
Each person’s health condition is different. We strongly recommend consulting your doctor or our licensed pharmacist before combining medications or supplements.
Where can I verify FDA registration?
You may check the FDA Verification Portal to confirm product registration using the provided registration number on each product page.
How can I contact your support team?
You may reach us through our customer support email or phone number listed in the footer. Our pharmacists are available during business hours to assist you.